Privacy Policy
LoadStar Dumpsters
Last updated: May 7, 2026
LoadStar Dumpsters (“LoadStar,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you interact with our business by phone, through our website at https://loadstardumpsters.com, or by SMS text message.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
LoadStar Dumpsters is a roll-off dumpster rental company serving the Minneapolis–St. Paul metropolitan area.
- Business phone: 763-300-9298
- Email: hello@loadstardumpsters.com
- Website: https://loadstardumpsters.com
2. Information We Collect
We collect information that you provide directly to us when you:
- Call our business line to inquire about a rental
- Book a dumpster rental through our website
- Send us an email, SMS, or contact form message
- Sign up for our contractor program or Black Series branding program
The information we collect may include:
- Contact information: name, phone number, email address
- Service address: delivery location, placement instructions
- Billing information: payment details (processed by our PCI-compliant payment processor; LoadStar does not store full credit card numbers)
- Rental details: dumpster size, materials being disposed, rental dates
- Call recordings and transcripts: when you call our business line, calls may be recorded and transcribed for quality assurance, training, and consent documentation purposes
- Website usage data: IP address, browser type, pages visited, referring URL, and similar analytics data collected via cookies and standard web technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our dumpster rental services
- Process and fulfill rental bookings
- Communicate with you about your rental (confirmations, delivery times, pickup coordination, invoices)
- Respond to inquiries, support requests, and customer service issues
- Send transactional SMS messages (such as booking links) that you have consented to receive
- Maintain records of consent for SMS communications as required by law
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations
4. SMS Messaging Terms
4.1 Consent
By providing your phone number and verbally agreeing to receive text messages during a phone call with LoadStar Dumpsters or our AI phone agent “Megan,” you consent to receive SMS text messages from LoadStar Dumpsters at 952-900-4717. Your consent is not a condition of purchasing any goods or services.
4.2 Program Description
LoadStar Dumpsters operates a customer service SMS program that sends booking links and related transactional information to customers who verbally request a text during an inbound phone call to our business line at 763-300-9298.
4.3 Types of Messages You May Receive
- Booking links to complete your dumpster rental on our website
- Follow-up messages directly related to your inquiry
All messages are transactional and are sent only in response to your inbound call.
4.4 Message Frequency
Typically 1 message per customer inquiry. Frequency may vary based on your interaction with us.
4.5 Cost
Message and data rates may apply. Any charges come from your mobile carrier. LoadStar Dumpsters does not charge you for SMS messages.
4.6 Opt-Out
You can cancel the SMS service at any time by replying STOP to any message from us. After you send STOP, we will send you a confirmation message, and you will not receive any further SMS messages from us. If you want to join again, verbally opt in again during a phone call.
4.7 Help
For help or information about the program, reply HELP to any message or contact us at 763-300-9298.
4.8 Supported Carriers
This SMS program is compatible with major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.
4.9 No Sharing of Mobile Data
No mobile information (including phone numbers, opt-in data, and consent records) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: trusted third-party vendors who help us operate our business — such as our payment processor, website hosting provider, customer relationship management (CRM) software, phone/SMS platform (Vapi.ai), and accounting software. These providers are contractually obligated to protect your information and use it only to perform services for us.
- Disposal partners: when relevant, we may share service address information with our disposal partners (such as LRS Minneapolis) to coordinate waste hauling.
- Legal requirements: when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of our customers or others.
- Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our business, subject to standard confidentiality protections.
We do not share, sell, or transfer your phone number or SMS consent information to third parties or affiliates for marketing or promotional purposes under any circumstances.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations (such as tax, accounting, and TCPA recordkeeping requirements), resolve disputes, and enforce our agreements. Call recordings used to document SMS consent are retained for at least four years.
7. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Choices
You may:
- Opt out of SMS: reply STOP to any text message at any time
- Request access to your information: email hello@loadstardumpsters.com
- Request correction or deletion: email hello@loadstardumpsters.com; we will honor your request subject to any legal retention obligations
- Opt out of cookies: adjust your browser settings to refuse cookies, though parts of our website may not function properly
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
LoadStar Dumpsters
Phone: 763-300-9298
Email: hello@loadstardumpsters.com
Website: https://loadstardumpsters.com
This Privacy Policy is provided for informational purposes and does not constitute legal advice. LoadStar Dumpsters recommends consulting with a qualified attorney to ensure full compliance with applicable federal, state, and local laws in Minnesota and any other jurisdiction where services are offered.